Privacy Policy

Statement of Policy

Resorts World Manila (“RWM”) fully respects, values, and protects data privacy rights, and ensures that all personal data collected from members, guests, patrons, visitors, suppliers and partners, are processed in accordance with the general principles of transparency, legitimate purpose, and proportionality.

Privacy Notice

By accessing, browsing, using and/or registering with the RWM Exclusive’s website or any other platforms that may be available in the future and/or availing of RWM services, you acknowledge and affirm that the owner and operator of RWM, including its parent company, affiliates, subsidiaries, and related companies, as well as their respective officers, directors, shareholders, employees, agents, service providers, vendors and other parties with which they do business (hereinafter collectively referred to as the “Company”), may use and process your Personal Information as defined by law, including those that may be sensitive or confidential, as disclosed by you in any activity related to the Company, including registration for, participation in, and enjoyment of any product, event, program, privilege, benefit or promotion conducted by the Company. Use and processing of Personal Information also includes collecting, recording, listing, systematization, accumulation, storage, updating, extraction, transfer, anonymization, blocking, deletion, destruction, whether through electronic means or otherwise.

You further acknowledge that RWM may share personal information when legally required to do so, such as when expressly required by law, government issuances or court order, as well as in line with a requirement of law or government issuance related to the delivery of RWM’s services.

Should you have data privacy concerns relevant to RWM or if you wish to request for:

  1. a copy of your personal information in our records; or
  2. correction and/or updating of such personal information,

You may send your data privacy concern to our Data Protection Officer at dpo@rwmanila.com.

Use of Information

Certain non-personal information is recorded by the standard operation of RWM’s Internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.

Various forms and surveys may request that you give us contact information (such as your name, delivery address, mailing and/or e-mail address) demographic information (such as your age and gender) and profile data (such as your shopping preferences). Any and all information submitted may be used for marketing and promotional purposes by RWM and its subsidiaries, and may be shared with our promotional partners. Personal information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our companies and what we're doing. If you wish to no longer receive our newsletter or promotional emails, you may opt-out by clicking the unsubscribe link provided in every email we send to you.

Please note that children (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children do not submit any information to us. If you are under the age of 18 years, you can use the Site only in conjunction with and under the supervision of your parent or legal guardian.

If the law so permits, RWM may disclose user information in special cases when we have reasons to believe that disclosing this information is necessary to identify, contact or bring legal action against someone/ any organisation who/ that may be causing injury to or interference (either intentionally or unintentionally) with RWM's rights or property, other RWM Site users, or anyone else that could be harmed by such activities.

Unless otherwise provided herein, any other communications or materials you transmit to the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by RWM or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, RWM is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing of products/ services using such information.

Security

Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, RWM cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Personal information provided on the website and online credit card transactions are transmitted through a secure server. RWM adopts appropriate electronic, administrative and physical measures to maintain the security of personal information we collect, including installation of electronic security systems, password protection and restricting access to our database servers. RWM uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information and credit card details during data transport.

Use of Cookies and IP Addresses

Cookies are pieces of information that a website transfers to an individual's computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on the Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. (Note: you will need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, some parts of RWM's sites will not function properly or may be considerably slower.

An IP address is a number that is automatically assigned to your computer by your Internet provider whenever you're surfing the Web. When you request pages from RWM, our servers log your IP address. RWM collects IP addresses for the purposes of system administration, to report aggregate information to our advertisers, and to audit the use of our Site. We do not link IP addresses to anything personally identifiable, which means that your session will be logged, but you are anonymous to us. We may use your IP addresses in cooperation with your Internet provider to identify you if we feel it is necessary to enforce compliance with the law and our Terms and Conditions or to protect our service, sites, customers, or others.

Information Tracking and Usage

RWM tracks and gathers information on this website that helps us to identify our visitors’ needs related to our website and our services. RWM is the sole owner of the information tracked and gathered on this website. We will never share, sell, or rent this information unless explicitly stated in this policy or ordered by a court of law.

Registration

Some pages of our website or any other platforms that may be available in the future may have the option to register for various RWM services – e.g. newsletter, downloads, registration forms, surveys – using data capture forms. These forms require the user’s name, email address, country, as well as other information that help us provide the requested service. The user may choose to provide additional non-mandatory information that enables us to provide a more personalized service.

Newsletter

When subscribing to our newsletter a visitor needs to provide the following mandatory information: Salutation, First Name, Last Name, Email Address, Mobile Number, Government ID, Gender, Date of Birth, Place of Issue and Country.

Other Types of Information Gathering

Occasionally our website gathers visitors’ data via marketing activities such as events, surveys etc. Participation in these activities happens on a voluntary basis, which allows the visitor to decide whether to disclose any personal data. Such data may include contact information (e.g. name, email, phone number), demographic information (e.g. date of birth) or others. The data will be used to provide the visitor with the service requested. Data gathered via surveys will be used for improving our website and services.

Data Retention

Unless a specific law requires a longer retention period, the maximum retention period of personal data gathered shall be 10 years from the 15th of April following the year of the last transaction of the RWM member / patron / website user.

Unsubscribe

Users who wish to no longer receive our newsletter or promotional emails may opt-out by clicking the unsubscribe link provided in every email we send to you.